Returns & Exchanges

At Foodz, we prioritize the freshness and quality of every order, but we understand that sometimes things don't go as planned. If your items arrive damaged or incorrect, our hassle-free return policy ensures a quick resolution to keep your pantry stocked.

Return Process

• 1.
  Check Eligibility

  Due to the perishable nature of food, returns must be requested within 48 hours of delivery for items that are damaged, expired, or incorrect.

• 2.
  Submit a Request

  Log into your Foodz account and navigate to your order history to select the items you wish to return, attaching a photo of the product's condition.

• 3.
  Wait for Approval

  Our quality assurance team will review your request within 24 hours to verify the issue and authorize your refund or replacement.

• 4.
  Receive Your Refund

  Once approved, a refund will be processed to your original payment method within 3-5 business days, excluding any non-refundable shipping fees.